Frequently Asked Questions

What is the internet?

The internet is a global network of computers and servers that communicate using shared standards. It allows devices to exchange information, load websites, send messages, and access online services.

How does my home connect to the internet?

Your home connects through an internet service provider (ISP). The ISP delivers a signal to your modem, which converts it into data your devices can use. A router then distributes that connection to your devices, either through Wi‑Fi or Ethernet.

What is a modem?

A modem is the device that connects your home to your ISP’s network. It handles the signal coming from the provider and converts it into usable internet data.

What is a router?

A router distributes your internet connection to multiple devices. It creates your Wi‑Fi network and manages traffic between devices.

Why is Wi‑Fi sometimes slower than wired internet?

Wi‑Fi is affected by distance, walls, interference, and the number of devices connected. A wired Ethernet connection is usually faster and more stable.

What is bandwidth?

Bandwidth is the amount of data your connection can transfer per second. Higher bandwidth allows more devices or heavier usage without slowing down.

What is latency?

Latency is the delay between sending and receiving data. Lower latency means faster response times, which is important for gaming and video calls.

What is DNS?

DNS (Domain Name System) translates website names (like example.ca) into IP addresses that computers use to find servers.

How can I learn more?

Visit our Blog for simple, educational articles explaining how the internet works.

How do I contact you?

If you need assistance, please open a support ticket through our Help Desk:

Open a Support Ticket